Privacy Policy

Effective Date: 11 February 2026

Living Well Naturopathy: ABN 61 289 150 599

Commitment to Privacy

At Living Well Naturopathy, we are committed to protecting the privacy and confidentiality of your personal information. This privacy policy outlines our practices concerning the collection, use, and disclosure of personal information provided by our clients in accordance with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles (APPs) set out in the Privacy Act.

We may at any time change this Privacy Policy. The amended policy will apply between us, whether or not we have given you specific notice of any change. We recommend you check this website regularly to ensure that you are aware of our current Privacy Policy.

Collection of Personal Information

We may collect and hold personal information from you for the purpose of providing naturopathic services. The types of personal information we may collect include:

  • Name, date of birth

  • Contact details (including address, phone number(s), email and next of kin).

  • Health information

  • Medical history

  • Lifestyle information

  • Billing and payment information

  • Medicare / health fund details (if applicable)

We will only collect information that is necessary for the provision of our services and will do so by lawful and fair means.

Software (SimpleClinic) Privacy Policy

Please see the privacy policy SimpleClinic operates by here.

How this Information is Collected

  • Book or attend a consultation online

  • Billing or payments processed

  • Completing online forms, questionnaires or uploading documents to the patient portal (SimpleClinic)

  • Contact us by phone, email, or through our website

  • Subscribe to our newsletters or promotions

  • Interact with our website or social media

How we use this Information

  • To provide naturopathic consultations and treatment

  • To deliver telehealth services securely

  • Manage bookings, payments and follow-up communication (including enquiries)

  • Send health updates, newsletters, and service announcements (with your consent)

  • Improve our services and website functionality

  • Fulfill legal or regulatory requirements

Disclosure of Personal Information

We may disclose your personal information to third parties in certain circumstances, such as:

  • When required by law

  • Health professionals involved in your care (with your consent)

  • Pathology/diagnostic services (with consent)

  • Health funds (for rebates, with consent)

  • Payment processors (Stripe, PayPal, etc.)

  • IT service providers (website hosting, booking system, cloud storage)

  • Legal/regulatory bodies (if required by law)

  • Professional indemnity insurer (if needed for claims)

We will take reasonable steps to ensure that any third party to whom we disclose your personal information complies with the APPs.

I will NOT

  • Sell or rent personal information

  • Use personal information for marketing without consent

  • Disclose personal information without consent except where legally required

Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you. If you believe that any information we hold is inaccurate or incomplete, you may request its correction.

Cookies and Website

We may use cookies on our website to enhance your browsing experience. These cookies do not collect personal information unless expressly provided by you.

Telehealth Services

When you use our telehealth services:

  • Your personal and health information is handled with the same confidentiality and care as in-person consultations.

  • We use secure platforms for telehealth sessions, which are encrypted and comply with privacy requirements.

  • We recommend you take steps to maintain your own privacy during telehealth sessions (e.g., using a private, secure location and device).

We do not record telehealth sessions without your written consent.

Contact Us

If you have any questions about our privacy policy or the handling of your personal information, please contact us via email livingwell.clinicalnaturopathy@gmail.com or phone/message 0401668261 Mon-Fri 8am-4pm.