Naturopathic Consultations


I can’t recommend April highly enough! ⭐⭐⭐⭐⭐

After struggling with several health issues for a number of years, April was able to finally help me find real solutions. Her attention to detail is incredible — she is thorough, thoughtful, and truly takes the time to understand everything.

April’s meticulous approach made all the difference, and I felt completely supported throughout the entire process. I’m so grateful for her expertise and care.

Highly recommended!

Karen, Gold Coast.

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Private Health Insurance Coverage

Great news! Naturopathy has been reinstated for private health insurance rebates as of July 2025. This is a significant change after naturopathy was excluded from coverage in 2019.

What this means for you:

  • Health insurers can now choose to offer rebates for naturopathy consultations.

  • Processes are being finalized and are expected to be ready in 2026.

  • Coverage will vary between insurers and policies.

  • Both in-person and telehealth consultations may be eligible (insurer-dependent).

As a registered NHAA and ARONAH practitioner, I meet the professional requirements to provide rebates once your insurer has implemented their system.

Booking Policy

BOOKING YOUR APPOINTMENT

Booking methods: Appointments can be booked through our online booking system or by contacting us directly at livingwell.clinicalnaturopathy@gmail.com or +61 401 668 261.

Booking confirmation: All bookings are considered tentative until confirmed by Living Well Naturopathy. Response times may vary, however aim to be as follows:

  • Online bookings: Confirmed within 24 hours

  • Email enquiries: Responded to within 1-2 business days

  • Phone: Monday-Friday, 8am-4pm (voicemail checked daily), text message responses within 24 hours.

Payment: Payment for all consultation types booked online through the website are due at the time of booking. Bookings made via email or other means of contact with the clinic or practitioner directly are also liable for payment at the time of booking. A link to your invoice will be sent to your email for payment. Please note, payment is required for appointment confirmation.

NEW PATIENT INFORMATION

New Patient Forms: New patients are required to complete and submit the ‘New Patient Intake’ form a minimum of 24 hours prior to first appointment. This is emailed to you upon booking confirmation.

Health History: Providing accurate health history information is essential for effective naturopathic care. Please ensure all provided information is up-to-date and accurate.

Pathology and Clinical Findings Communication: A request for any recent or significant blood tests, MRI/CT/ultrasound/X-Ray reports or specialist letters will be sent in your booking confirmation email. Within this email there will be a link to create a patient portal through SimpleClinic, here you can upload any relevant documents. Otherwise, please send these as attachments to livingwell.clinicalnaturopathy@gmail.com.

ARRIVAL TIME

Please log in 10 minutes early (initial consultations) or 5 minutes early (follow-ups) to test your connection and ensure we start on time.

Late Arrival: Arriving late to your appointment may result in reduced consultation time to avoid disrupting subsequent bookings. We will do our best to accommodate your full session if time permits, however this cannot be guaranteed. Please note that 100% of the consultation fee is charged regardless of actual session duration.

CHANGES TO THIS POLICY

We reserve the right to update this booking policy. Any changes will be effective immediately and communicated to clients and available on our website.

VISITOR RESPONSIBILITIES

Those who visit this website, www.livingwellnaturopathy.com.au are responsible for their personal health and safety. Please note, the information on this website should not be taken as medical advice as it is not individualised. If you require specific health advice, please contact your medical professional.

CONTACT US

If you have any questions or concerns regarding our booking policy, please contact us at livingwell.clinicalnaturopathy@gmail.com